Welcome to our financial technology services. We understand the importance of your personal information and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our financial services and platform.
2. Information We Collect
2.1 Personal Information
Identity Information: Name, date of birth, government-issued ID numbers
Financial Information: Bank account details, transaction history, credit information
Authentication Data: Passwords, security questions, biometric data
2.2 Automatically Collected Information
Device Information: IP address, browser type, device identifiers
Usage Data: Access times, pages viewed, features used
Location Data: Geographic location based on IP address or device GPS
3. How We Use Your Information
To provide and maintain our financial services
To process your transactions and maintain your account
To comply with legal and regulatory requirements
To detect and prevent fraud and security breaches
To improve and personalize our services
To communicate with you about your account and our services
4. Data Security
We implement robust security measures to protect your information, including:
End-to-end encryption for sensitive data
Regular security audits and penetration testing
Multi-factor authentication
Access controls and monitoring
Regular employee security training
5. Your Rights
You have the right to:
Access your personal information
Correct inaccurate or incomplete information
Request deletion of your information
Opt-out of marketing communications
Data portability
6. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. When no longer required, we securely delete or anonymize your information.
7. Third-Party Sharing
We may share your information with:
Service providers who assist in operating our platform
Financial institutions to process transactions
Regulatory authorities as required by law
Law enforcement agencies when legally required
8. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact our Data Protection Officer at:
Email: support@finswitch.com
Phone: +254 740 990 000